Delivery & returns

We deliver across the Gold Coast on pallet freight — the right way to move tiles without breakages. Your exact delivery price is calculated with your quote, before you commit, and always includes GST. There are no surprises at the door.

Prefer to collect? Showroom collection is available and is arranged with your order — visit the showroom to see the collection in person first.

Samples are $4.95 inc GST delivered, and the sample cost is credited back when you order that tile.

Lead times vary by range and are confirmed with your quote.

Tiles are fired in batches, and colour can vary slightly from batch to batch — that is the nature of the product, and we track batches on every order. We recommend ordering your full project quantity at once, with around 15% extra for cuts, pattern and breakage, so everything on your floor comes from the same batch.

Changed your mind? Contact us within 14 days of delivery or collection — unopened full boxes from current batches can usually be returned. Special-order and clearance items are excluded, and return freight is arranged with our team.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.